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Frequently Asked Questions

Frequently Asked Questions

Reliable Answers to Our Most Popular Questions

At our music school, we understand that you may have a lot of questions and we’re here to answer all of them. We want you to trust us to take amazing care of your child and help him or her grow socially, emotionally and intellectually while having a whole lot of fun. We hope that the answers we provide to the following FAQs offer all of the information you need.

Have a more specific question about our music schools and services? Call 484-508-5895 to speak with a friendly member of our team, or learn more about our music lessons here.

How do I access my student/parent portal?

Go to our website - www.wcmusicacademy.com - and click on the “account login” button in the top right of the page. Enter your email and password that you used when registering for your lessons. If you forget your password, use the password recovery function.

How do I contact my teacher?

In your Studio AutoPilot portal, click on the “messages'' button. On the left of the page, you can see any files that your teacher has sent you. On the right, you can write a message to your teacher and press “send file/message” to contact your teacher directly.  NOTE: All communication goes through Studio AutoPilot or the front desk by phone, email or text.  Teachers and parents should never exchange personal contact information at any point.

How do I change my credit card?

In your Studio AutoPilot portal, click on the payment tab at the top. Under “card on file”, select the “update/replace card”.

 

How do I change my lesson time/day?

In your Studio AutoPilot portal, click the “change time and teacher” button. This will take you to a page where you can filter by day of the week, teacher, instrument, lesson length, etc. If you want to keep your teacher and see their other availability, just select their name and click “any day”. If you’d like to change your teacher, select your instrument and preferred day of the week and select “any teacher” and see what is available. If you’d like to upgrade your lesson to a 60-minute lesson, select your instrument, preferred teacher, and day of the week and then select “60 minutes” for lesson length.

What happens if I can’t attend a lesson?

We have several different options if you know ahead of time that you will have to miss a lesson.

1) All of our teachers offer live online lessons via our Studio AutoPilot Portal.

2) Your teacher can record a video lesson and send it you you for you to use whenever is convenient for you 

3) A family member or friend can take your place in the lesson and 

4) You can sign up for a 60-minute group make-up lesson. These unlimited group make-up lessons are held on select Saturdays and Sundays throughout the year and never expire.  

Are you open year-round?

We are open year-round. We find that taking long breaks from learning an instrument is not effective and therefore we do not close for the summer or any other extended period of time.

Do you close for holidays?

The school closes for Spring Break (over Easter), Memorial Day, Summer Break (over July 4th), Thanksgiving, and Winter Break (over Christmas & New Years)

Do you offer any family discounts?

We offer a 5% discount for students/families that take 90 minutes of weekly lessons. That discount increases to 10% for students/families that take 120 minutes of weekly lessons.

What happens in cases of extreme weather?

In cases of extreme weather, we will move lessons to a virtual format, being held online through our Studio AutoPilot portal. In cases of power outages or other circumstances preventing us from holding virtual lessons, we will cancel the lessons and work to reschedule those lessons on one of the days that we are closed for holiday breaks.

Are parents allowed to sit in on the lessons?

All of our teachers have an open door policy for parents

Is there an age limit for lessons?

Our private lessons start at 5 years old! For our interested students under 5 years of age, we have a group class called Music FunTime! Music FunTime is an introduction to music class where students will learn the fundamentals of music through games, group activities, crafts, and more!

How do I cancel my lesson subscription?

You can halt your lesson subscription from the homepage of the student/parent portal. There is a button on the home page that says “cancel lessons”. When you press this button, it will halt the next payment from coming out. The rest of the lessons for that month will be in good standing.

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